Marina Guest Service Associate / Dockhand
The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly, and efficient manner.
The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip.
Guest Service Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clientsAcknowledges and greets customers with a professional and friendly demeanorUses salutation of the day and welcomes guests to the locationsRemains positioned in designated areas when not completing tasksAssists arriving boaters by directing them to their designated slip, and assisting in docking proceduresTies lines to secure boat safely to dockHooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the areaDelivers messages, items and/or guest amenities as requestedExplains rates for transient guests and accepts paymentCompletes all tasks in a timely manner as instructed by the General ManagerTreats boaters and associates with courtesy, respect and dignityFollows all appearance standards as set forth by Oasis Marinas Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and proceduresMaintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area Follows site specific safety and security proceduresReports all accidents and incidents observed on shift to supervisor or General Manager immediatelyUses only equipment trained to use and operates all equipment in a safe mannerReports all potential hazards and safety concerns to General ManagerAll other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.
About You:
High school diploma or general education degree (GED)Knowledge of boating or boating terms is desirableEnjoy providing excellent customer serviceComfortable being outdoors and on your feetWhy Oasis?Medical, Dental and Vision Insurance for Full Time TeammatesPaid Time Off for Full Time Teammates401K plus matching for Full Time TeammatesTrainingGreat company culture with growth and upward mobilityCompany Values focused on Trust, Action, Service Growth and PurposeAbout Oasis Marinas:
Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas (Company) is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences.
Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the companys senior management team has decades of experience and a passion for hospitality.
At present, Oasis manages multiple marinas across the United States and has an extensive pipeline for additional managed marinas and marina development and consulting projectsby Jobble.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip.
Guest Service Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clientsAcknowledges and greets customers with a professional and friendly demeanorUses salutation of the day and welcomes guests to the locationsRemains positioned in designated areas when not completing tasksAssists arriving boaters by directing them to their designated slip, and assisting in docking proceduresTies lines to secure boat safely to dockHooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the areaDelivers messages, items and/or guest amenities as requestedExplains rates for transient guests and accepts paymentCompletes all tasks in a timely manner as instructed by the General ManagerTreats boaters and associates with courtesy, respect and dignityFollows all appearance standards as set forth by Oasis Marinas Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and proceduresMaintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area Follows site specific safety and security proceduresReports all accidents and incidents observed on shift to supervisor or General Manager immediatelyUses only equipment trained to use and operates all equipment in a safe mannerReports all potential hazards and safety concerns to General ManagerAll other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.
About You:
High school diploma or general education degree (GED)Knowledge of boating or boating terms is desirableEnjoy providing excellent customer serviceComfortable being outdoors and on your feetWhy Oasis?Medical, Dental and Vision Insurance for Full Time TeammatesPaid Time Off for Full Time Teammates401K plus matching for Full Time TeammatesTrainingGreat company culture with growth and upward mobilityCompany Values focused on Trust, Action, Service Growth and PurposeAbout Oasis Marinas:
Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas (Company) is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences.
Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the companys senior management team has decades of experience and a passion for hospitality.
At present, Oasis manages multiple marinas across the United States and has an extensive pipeline for additional managed marinas and marina development and consulting projectsby Jobble.
Estimated Salary: $20 to $28 per hour based on qualifications.
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