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Plattsburgh Customer Service Representative

Company Name:
Arrow Financial Corporation
Since 1851, Glens Falls National Bank has been helping individuals and businesses of the North Country meet their financial goals. We have 30 offices from Clinton to Saratoga counties and offer a broad range of personal and commercial banking, retirement, investment and insurance services. We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers. As a Customer Service Representative you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, assisting staff and supervisors with functions relative to the daily operation of the Branch.
RESPONSIBILITIES:
Provide consistent, outstanding customer service by anticipating and reacting to customer needs
Process transactions accurately and efficiently
Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Balance cash drawer and adhere to established cash limits
Open deposit accounts for customers
Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
Adhere to applicable federal regulations and Company policies and procedures
QUALIFICATIONS:
Education/Certifications:
High School Diploma or equivalent experience required
1 to 2 years customer service experience preferred
Skills/Knowledge:
Strong communications skills, both written and verbal; comfortable communicating with customers co-workers and management
Problem solving skills
Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook
Work Schedule
37 hour work week: Monday - Friday with rotating Saturday schedule
If you are a returning applicant please take a moment to update your profile.
Call Vandra C. Dagles , with any questions about this posting.
Member FDIC.
Company: Glens Falls National Bank
Position Type: Full Time with benefit package
City: Plattsburgh
State: New York
Requisition Code: 14.330

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