Heavy Equipment Service Supervisor

Summary of Primary Functions:
This position is responsible for the coverage, retention, development and acquisition of Service customers within a designated territory, as well as working with each service department to make sure they are performing in the most effective and efficient way as possible

Essential Duties and Responsibilities: May include some or all of the following. Other duties may be assigned.
Holds complete ownership regarding warranty claims and administration with all vendors/manufacturers.
Ensures claims are filed within stated guidelines, policies and procedures.
Follows up on all rejected claims and resubmits as required.
Reconciles the warranty credits to the correct warranty receivable account on a monthly basis.
Tracks all warranty activity and creates month end reports.
Supervises the warranty administrator's daily activities and strives for 100% warranty recovery from the manufacturer.
Works on a day to day basis with all locations regarding warranty issues.
Updates and keeps current company warranty labor rates with manufacturers.
Conducts internal warranty audits bi-annually at all full service locations.
Tracks PIP's (Product Improvement Programs) by location, updates PIP report monthly, and follows up with locations to ensure 100% compliance while moving PIP machines to LU (Location Unknown) once proper documentation is received.
Provides training on warranty procedures for all new service hires that will interact with warranty claims.
Collects the workload information from each location the first of each week and creates the weekly work load report to send to all Service Managers, General Managers, Regional Service Manager and Regional Vice President.
Tracks monthly IRC (Independent Rental Companies) settlements and submits to Deere for dealer fees.
Creates and follows up on aged WIP (Work in Process) report on the first Monday of the last week of the month and sends the report to all full service locations for follow up.
Documents the WIP ratio monthly for all full service locations.
Collects monthly mileage for all company own vehicles, updates vehicle inventory and mileage revenue recovery, tracks company vehicle registrations (renews when required), and documents company vehicles for disposal while coordinating disposal with the Regional Controller.
Tracks monthly fuel invoice for company owned vehicles and follows up on questionable items/charges.
Closes all monthly work orders at month end, reviews closed work orders for errors, and sends closed monthly work order invoices to locations for follow up if required.
Centralizes the ordering of tooling for shops and maintains the company tooling inventory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Skill, and/or Experience Requirements:
A 2-year degree and 3+ years experience with industrial equipment, such as construction or forestry equipment is required. 4 year degree with industry experience is preferred. Organization and communication skills must be highly developed. Computer skills need to be broad based.

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